Ucom Accelerates Digital Transformation with Cerillion’s Cutting Edge Convergent Platform
Continuing its digitalization ambitious efforts to enhance the customer service experience quality Ucom announces its collaboration with Cerillion, a global leader in Operational and Business Support Systems (OSS/BSS) for the telecom industry.
The new solution allows Ucom to integrate its services and customer data into a unified convergent system. This will empower Ucom to scale efficiently while delivering seamless, personalized experiences across all channels. The AI-powered digital solution will accelerate the launch of new products, making Ucom’s offerings more adaptive to evolving customer needs.
Based in the UK, Cerillion was selected after an exhaustive evaluation process, during which Ucom assessed major vendors in the industry.
“I welcome this agreement between Ucom and Cerillion as a significant step forward in the development of Armenia’s digital telecoms infrastructure. This landmark deal helps create the conditions for further technological innovation, improved public services and more productive economic growth. The UK government has identified Future Telecoms as a strategic priority. I am really pleased that a UK company is playing a key role in supporting Armenia to achieve its ambitions as a leading technological centre.”- said John Gallagher, His Majesty’s Ambassador of the United Kingdom of Great Britain and Northern Ireland to the Republic of Armenia.
“Staying true to our ambitious strategy of growth and digital transformation, and having customer-centricity at the core of our servicing mentality, we are taking a significant step forward by upgrading our convergent system management software. This unified platform will allow us to integrate all customer interactions under one core system, giving us the agility to adapt to our customers’ evolving needs. With greater control and flexibility in our operations, we are determined to deliver services that are faster, more precise, and highly reliable. Ultimately, our goal is to ensure every customer enjoys an outstanding unique experience,” mentioned Ralph Yirikian, General Director of Ucom.
“We are thrilled to welcome Ucom as a very important new client and our first in the Caucasus region. This milestone marks an exciting step in our global journey, and we are honored that Ucom has chosen Cerillion to support its growth and innovation. We are fully committed to building a long-term partnership that delivers sustained value, and we look forward to working closely together to achieve their strategic goals,” commented Louis Hall, CEO of Cerillion.
Ucom operates 4G+ and 5G mobile networks, provides IPTV and fixed broadband connectivity providing a convergent portfolio of services to both B2C and B2B customers.
